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Guide to Policelink & Queensland Police Stations

Guide to Policelink & Queensland Police Stations

Queensland’s policing system is designed to help residents report crimes and access police services efficiently. Policelink and Queensland Police Stations play different but complementary roles in this process.

Understanding when to call Policelink (📞 131 444) and when to visit a police station ensures emergency services aren’t overwhelmed. Policelink is for non-urgent matters such as reporting stolen property or making general inquiries, while police stations handle serious incidents requiring in-person statements or urgent investigations.

This guide explains when to contact Policelink, when to visit or call a Queensland police station, and includes key station contact details for easy reference.

What Is Policelink?

Policelink is the Queensland Police Service (QPS) contact centre for non-urgent police matters. It operates 24 hours a day, seven days a week, enabling residents to report crimes, lodge complaints, and seek police assistance without calling emergency services.

The Policelink hotline (131 444) is the official number for reporting incidents that do not require an immediate police response.

Policelink operates under the Queensland Police Service, guided by the Police Powers and Responsibilities Act 2000 (Qld). Reports are handled in accordance with legal and investigative procedures. Policelink also directs individuals to Legal Aid Queensland, Crime Stoppers, and community legal centres when appropriate.

Services Available Through Policelink

Policelink helps Queensland residents handle police matters efficiently. Through the hotline, website, or mobile app, you can:

  • Report non-urgent crimes – Theft, fraud, lost property, vandalism, and minor traffic offences.

  • Lodge an official complaint – Submit concerns about police conduct or integrity matters (also available through the QPS Online Complaint Form).

  • Request a criminal history check – Guidance on obtaining records through the Queensland Police Records Unit.

  • Submit reports online – File reports digitally via the Policelink online portal or mobile app.

  • Make general inquiries – Ask about crime reports, ongoing investigations, or police procedures.

  • Update an existing police report – Provide new details or corrections to a previously lodged report.

How Policelink Helps Reduce Emergency Call Volume

Policelink ensures Triple Zero (000) remains free for life-threatening emergencies. By redirecting non-urgent matters to 131 444, it prevents unnecessary emergency calls and allows frontline responders to focus on critical incidents.

Its online reporting tools also reduce in-person visits to police stations and QPS Headquarters, improving service delivery and response times across Queensland.

When to Use Policelink vs Queensland Police Stations

Knowing which service to contact ensures your matter is handled promptly.

When to Call Policelink (131 444)

Call Policelink for:

  • Reporting non-urgent crimes (e.g. stolen bikes, vandalised property, minor fraud).

  • General police inquiries about records, procedures, or ongoing reports.

  • Online or app-based reports that don’t require officer attendance.

When to Visit a Queensland Police Station

Go to a police station when:

  • Making a formal statement for court, indictable offences, or abuse reports.

  • Reporting a serious crime in person, such as domestic or family violence.

  • Discussing ongoing investigations directly with an officer.

When to Call 000 Instead

Only dial 000 for:

  • Life-threatening emergencies – domestic violence, major accidents, or medical crises.

  • Active crimes in progress – assault, burglary, or dangerous behaviour.

  • Serious criminal offences – armed robbery, sexual violence, or situations involving weapons.

Major Queensland Police Stations

Queensland hosts hundreds of stations, from regional outposts to metropolitan hubs. Below are some of the most active locations.
(Operating hours may vary — call ahead for non-urgent visits. For emergencies, always dial 000.)

Queensland Police Service Headquarters

Address: 200 Roma St, Brisbane City QLD 4000
Phone: (07) 3364 3010

Brisbane Region

Brisbane City Police Station
16 Mary St, Brisbane City QLD 4000 • (07) 3258 2582

Fortitude Valley Police Station
Cnr Brookes St & Wickham St, Fortitude Valley QLD 4006 • (07) 3737 5757

South Bank Police Station
3 Glenelg St, South Brisbane QLD 4101 • (07) 3849 3344

Acacia Ridge Police Station
7 Chardean St, Acacia Ridge QLD 4110 • (07) 3014 3200

Albany Creek Police Station
179 Old Northern Rd, Albany Creek QLD 4035 • (07) 3264 0599

Gold Coast Region

Southport Police Station
96 Scarborough St, Southport QLD 4215 • (07) 5571 4222

Surfers Paradise Police Station
23 Orchid Ave, Surfers Paradise QLD 4217 • (07) 5657 6888

Coomera Police Station
11 De Barnett St, Coomera QLD 4209 • (07) 5519 5555

Sunshine Coast Region

Maroochydore Police Station
13 Cornmeal Parade, Maroochydore QLD 4558 • (07) 5475 2444

Caloundra Police Station
1 Gregson Pl, Caloundra QLD 4551 • (07) 5439 4444

Far North Queensland Region

Cairns Police Station
5 Sheridan St, Cairns City QLD 4870 • (07) 4030 7000

Townsville Police Station
134 Stanley St, Townsville QLD 4810 • (07) 4759 9777

Central Queensland Region

Rockhampton Police Station
161 Bolsover St, Rockhampton QLD 4700 • (07) 4932 3500

Mackay Police Station
57-59 Sydney St, Mackay QLD 4740 • (07) 4968 3444

Southern Queensland Region

Toowoomba Police Station
161 Hume St, Toowoomba City QLD 4350 • (07) 4631 6333

Ipswich Police Station
37 Ellenborough St, Ipswich QLD 4305 • (07) 3437 2777

This is not a complete list of all Queensland Police Stations.
For a full directory, visit the official Queensland Police Service website or search via Google Maps.

Frequently Asked Questions (FAQs)

What is Policelink in Queensland?

Policelink is a service provided by the Queensland Police that allows the public to report non-urgent incidents, request police assistance, or get information. It operates 24/7 via phone (131 444), the Policelink app, or online at www.police.qld.gov.au.

When should I call Policelink instead of Triple Zero (000)?

Call Policelink (131 444) for non-urgent matters, such as property damage, theft (not in progress), lost property, or noise complaints. For emergencies or crimes in progress, always call 000.

How do I report a crime to Queensland Police online?

You can report certain non-urgent incidents to Queensland Police through the Policelink online reporting portal or mobile app. This includes fuel drive-offs, graffiti, lost property, and wilful property damage. Visit: www.police.qld.gov.au/reporting

What services do Queensland Police Stations provide?

Queensland Police Stations offer services such as filing police reports, applying for domestic violence orders, providing legal documents, welfare checks, and assisting with criminal investigations. Opening hours vary by location.

How do I find the nearest police station in Queensland?

To locate your nearest police station, use the QLD Police Station Locator on the official website: www.police.qld.gov.au/stations. You can search by postcode, suburb, or station name.

Can I report domestic violence to Policelink?

Yes. If the situation is not immediate or life-threatening, you can report domestic and family violence concerns to Policelink on 131 444. In urgent situations, always call 000. You can also apply for a Domestic Violence Order (DVO) at your local police station or Magistrates Court.

What is the difference between Policelink and Queensland Police stations?

Policelink is a centralised contact point for non-urgent police matters, available by phone, app, or online. Police stations are physical locations where officers handle face-to-face enquiries, emergencies, and investigations. Policelink can also direct you to the appropriate station if needed.

Final Thoughts

If your situation involves police reports, domestic violence concerns, or child safety issues, knowing when to contact Policelink and Queensland Police Stations is just the first step. Legal guidance can make a vital difference in protecting your rights and supporting your family’s well-being.

At VM Family Law, we provide compassionate, confidential legal support across all family law matters—including domestic violence, family dispute resolution, and family law mediation. Our experienced team will help you understand your options, navigate the legal system with confidence, and feel supported at every stage.

If you’re unsure what to do next or need personalised legal advice, we’re here to help. Call VM Family Law on (07) 3447 8966 or visit dev.vmfamilylaw.com.au/ to speak with a Queensland family lawyer who genuinely cares. Your safety and peace of mind matter—reach out today.